Refund Policy

1. Eligibility for Refunds

• Refunds or replacements are available within 7 days of receiving your order if:

  • The product is defective, damaged, or incorrect.

  • The product did not arrive.

2. How to Request a Refund
To request a refund or replacement, please contact us with the following information:

• Order number

• Product name

• Photos of the product (if applicable)

• A brief explanation of the issue

3. Processing Time

• Once your request is received, we will review it within 3–5 business days.

• If approved, refunds will be issued to your original payment method within 5–7 business days.

• If replacement is approved, a new product will be shipped. If the product is out of stock, we will process a refund.

4. Return Shipping

• If the product is faulty, damaged, or incorrect, we will cover the return shipping cost.

• If the product is returned for personal reasons (not due to a defect), the customer may be responsible for shipping charges.

5. Non-Refundable Items
Due to hygiene and safety reasons, certain products (e.g., undergarments, personal care items, or skincare masks) cannot be returned unless they are defective.

6. Contact Us
For questions or refund requests, please reach out to us:

• Email: contact@jamalulshabab.com

• Phone: +92 330 3523359

• Contact Page: https://jamalulshabab.com/pages/contact